Temporary Housing FAQs
What types of temporary housing do you offer?
Hotel, apartment, condo, single family home, mobile home
How do I make sure the home fits the needs of my family?
The only restriction we have for finding your family housing is to ensure that it is “like kind and quality” to what you come from – so no matter what, we will make sure that the house we choose fits the individual needs of your family, just as your own did.
Am I able to look for homes on my own? With my own realtor?
Yes, if you would like to you can search for homes on your own or with a realtor. We are also able to work with any realtor of your choice, so as long as you refer us we will use them.
How long does this process usually take?
Anywhere between a few days to two weeks.
Do the houses come furnished?
Most of the temporary homes do not come furnished, but don’t worry – we take care of that for you with our furniture rental partners.
What kind of rental furniture will I get?
You will get corporate quality rental furniture from premier vendors nationwide. We offer basic packages that will be hand delivered to your temporary home on the day that you move in.
Will the lease be under the policyholders name?
Yes, since the policyholder and their family will be living in the temporary home, the lease will be between them and the landlord.
Do I have to pay my own security deposit?
Yes, since you will be living in the home it is your responsibility to pay for the security deposit. If you need to, you are able to ask your insurance carrier for an advance on your contents portion of your policy and use that for the security deposit.
What happens if I need to extend the lease because renovations are taking longer than expected?
The lease can absolutely be extended, should more time be needed. The only requirement is to notify the landlord within the specified number on days on the lease.
Who do I call for maintenance help? Home Source or my Landlord?
Once we move you into the home, you can speak directly with your Landlord for maintenance issues. If there is ever any communication difficulties, we would be happy to assist you as well.
What if my family needs special accommodations?
We make sure to accommodate each and every one of your family members. Our job is to give you a home away from home as yours gets rebuilt and we will ensure that everyone’s individual needs are taken care of.
Immediate Nationwide Hotel Reservations 24/7/365
We provide temporary housing options within the first 72 hours.
What Our Customers Say
“Contacted Home Source based on an adjuster & I saw high quality properties in accordance with my expectations within 2 days. The other company I was referred to was slow and non-responsive – we had everything wrapped up before they even answered my email.”
- Tammy W.
What Our Customers Say
“Home Source has made the ‘next to impossible’ process of finding an apartment and furnishing it during the holidays, possible for us (both me and the dog!)”
- Greg H.
What Our Customers Say
“Linda was so kind and empathetic when my wife was crying of sadness as the restoration company was pulling out all of our damaged furniture from the house”
- Larry C.
What Our Customers Say
“When we arrived at a hotel 5 hours after the tornado hit, covered in mud and water, it was nice that Home Source unbeknownst to us had already taken care of us.”
- Maria R.
What Our Customers Say
“When fear and anxiety were running high, Home Source was always an empathetic ear to listen and find the solution, going above and beyond to meet my needs.”
- Rohan K.
What Our Customers Say
“The hurricane left us homeless and in a spot of total chaos – you guys gave us hope and a home and we can never thank you enough”
- Devin F.
What Our Customers Say
“The staff are very understanding. We have a crawling one year old and they provided us with a baby friendly choice for housing and a safe location for the whole family”
- Mary Ann S.
What Our Customers Say
“I was contacted by Home Source at 7pm one evening and over the next two days I saw 5 homes and was able to choose one that was 1 mile away from my current home.”
- Paola G.
What Our Customers Say
“The speed at which Home Source found the apartments for us to view was impressive. Later, I watched in amazement as the furniture was delivered. They thought of everything I needed for daily living, even down to a potato peeler”
- Gretchen E.
What Our Customers Say
“I have a physical disability which limits by ability to move around a lot. Home Source addressed this issue with compassion and had my family in a better / more accessible hotel within the day.”
- Donna L.
What Our Customers Say
“Arrangements with various hotels right near our house were made by Home Source before we even knew we needed them.”
- Christine W.
What Our Customers Say
“When our house burnt down we not only had a family of 5 that needed a place to stay, but our 3 pups as well – Home Source found us a hotel that same day that was willing to take us all”
- Erik D.
What Our Customers Say
“Christmas came early this year, as Home Source left me with the remarkable gift of living in a fabulous luxury apartment building with amenities in Yonkers, fully furnished with beautiful bedroom and living room furniture as well as kitchen utensils and bathroom accessories.”
- Jennifer S.
What Our Customers Say
“After being at the Best Western for over a month, my insurance company referred us to a company who after 3 weeks was unable to find us suitable housing. We were then referred by our public adjuster to Home Source who, in less than a week, found us a home less than 1 mile from our permanent residence.”
- Laurie C.
What Our Customers Say
“After being at the Best Western for over a month, my insurance company referred us to a company who after 3 weeks was unable to find us suitable housing. We were then referred by our public adjuster to Home Source who, in less than a week, found us a home less than 1 mile from our permanent residence.”
- Guillermo R.
What Our Customers Say
“This company has demonstrated what customer service really means by providing our family with reassurance, making themselves available 24 hours a day in a way that only family would do”
- Steve V.
What Our Customers Say
“I am extremely grateful that Home Source has worked tirelessly this past week to return some calm amidst the storm that I now find myself in.”
- Jasmine F.
What Our Customers Say
“Your professionalism, daily calls listening to our needs and working on all the details – day, night and weekends – has gone so far above our expectations, we couldn’t thank you enough”